Frequently Asked Questions

At FROGS, we maintain strong partnerships with local family physicians, orthopedic surgeons, physical medicine specialists, neurologists and other healthcare providers.

WHAT TYPE OF INSURANCE DO YOU ACCEPT?

We accept all major PPO insurance plans. Please call our office to verify your coverage, and we’ll gladly assist with pre-certifying your benefits. Our staff will inform you of your coverage details and out-of-pocket expenses. We are committed to ensuring you have a positive experience at FROGS Physical Therapy. While we use a billing company, we closely monitor our billing process, including what we bill insurance, allowable charges, your deductible balance, and your per-visit costs.

WHAT IS PHYSICAL THERAPY?

Physical therapy is a healthcare profession that assists individuals whose movement and function are impacted by aging, injury, disease, or environmental factors.  Physical therapists collaborate with patients to relieve pain and help them develop, maintain, and restore optimal movement and functionality.
The key components of physical therapy treatment include assessment, neuromuscular training, balance enhancement, core stability, therapeutic exercises, manual therapy, and functional training.  Physical therapy encompasses various specialties, such as sports medicine, industrial therapy, orthopedics, and pediatrics. Services are offered in numerous settings, including outpatient clinics, rehabilitation facilities, private homes, schools, hospitals, fitness centers, and industrial workplaces.

WHAT DO PHYSICAL THERAPISTS DO?

Physical therapists specialize in restoring movement and function. After assessing patients, they develop comprehensive programs that emphasize total body care, injury prevention, and safe, timely returns to work, daily activities, or sports. Depending on individual needs, physical therapists may mobilize joints, perform soft tissue work on muscles, or implement corrective exercises to restore normal movement patterns and functionality.

In addition to hands-on care, physical therapists educate patients on injury prevention and guide them in performing home exercises.

HOW DO I RECEIVE PHYSICAL THERAPY

There are several ways to receive physical therapy:  1) Direct referral from a physician.  2) Direct access: Visit a physical therapist for evaluation and care, without a referral.  3) Workers’ compensation: For injuries sustained at work.  4) Motor vehicle accidents: Referral by a doctor or lawyer.

Individuals have the right to choose their physical therapy provider.  While a doctor’s office may recommend a specific clinic or provide a list of preferred providers, many people tend to select a physical therapy clinic based on its proximity to their home rather than their workplace.

When selecting a physical therapy clinic, individuals should consider which facility offers the best care and has the expertise to address their specific condition.

A great way to find the right physical therapy clinic is by checking online reviews on platforms like Google, Yelp, and Yahoo.

When navigating physical therapy options, it’s crucial to understand the distinction between in-network and out-of-network providers under your insurance plan. — In-Network Providers: These are healthcare professionals and facilities that have agreements with your insurance company. Typically, services from in-network providers come with lower co-pays and out-of-pocket expenses. — Out-Of-Network Providers: While these providers may not have a formal agreement with your insurance, they can sometimes offer specialized care offer services that may better address your needs. Depending on your plan, the additional costs might not be significantly higher than in-network options.

It’s important to communicate your preference for FROGS Physical Therapy as your top choice for rehabilitation services to your healthcare provider or insurance company. Here’s what you should know: 1) Insurance Participation — FROGS Physical Therapy participates in many insurance plans, which may help reduce your out-of-pocket costs. 2) In-Network & Out-Of-Network Benefits — If FROGS is not in your network, the staff can assist in checking your in-network and out-of-network benefits, ensuring that you have the information needed to make an informed decision. 3) Cost Management — The team is committed to working with your out-of-network benefits to minimize any unnecessary expenses. FROGS PT appreciates your interest and looks forward to helping you return to an active lifestyle.

Physical therapy is a valuable treatment option for a variety of diagnoses, making it worthwhile to discuss this option with your healthcare provider before considering alternatives like prescription medications. Here are some key points to consider: 1) Early Intervention — Seeking physical therapy early can prevent further complications and promote quicker recovery. 2) Holistic Approach — Physical therapy often addresses underlying issues rather than just symptoms, leading to more sustainable outcomes. 3) Consultation Opportunity — If you’re uncertain about the potential benefits of physical therapy for your condition, reaching out to FROGS Physical Therapy for an initial consultation can provide clarity and guidance tailored to your needs.

HOW DO I SCHEDULE AN APPOINTMENT?

FROGS Physical Therapy offers flexible morning & afternoon appointments to accommodate your busy schedule. To book an appointment at our North Scottsdale location, you can call Amy at (480) 585-7300 or emailing us at clarya@frogspt.com. Feel free to reach out to us for any questions or to schedule your visit! We’re here to help you on your path to recovery.

When you call to schedule your appointment at FROGS Physical Therapy, please have your prescription & insurance card ready. This information will allow us to verify your insurance benefits by quickly checking your coverage details. As a result, we will be able to offer you an estimate of your benefits. Having these documents on hand will streamline the process and ensure that we can assist you effectively. Looking forward to helping you!

WILL THE PHYSICAL THERAPIST COMMUNICATE WITH MY HEALTH PROVIDER?

At FROGS Physical Therapy, we prioritize open and honest communication among your healthcare team, which includes you, your therapist, and your healthcare provider. This collaborative approach is vital for a successful rehabilitation experience. At FROGS, we start this process firstly by performing an Initial Evaluation, during which your physical therapist will prepare a comprehensive report outlining key findings. This report includes an assessment of your injury, providing insights into your condition. A detailed description of your personalized treatment plan will also be included, ensuring everyone involved is aligned on your care. This thorough communication helps optimize your recovery process and supports your overall health journey. We’re committed to working collaboratively to help you achieve your rehabilitation goals!

The physical therapist will regularly update your healthcare provider with written progress reports after each reevaluation and before your follow-up appointments. It’s important to inform your therapist if you have an upcoming appointment with your healthcare provider, as this information helps ensure coordinated care.

The therapist will promptly reach out to your healthcare provider by phone if there are any specific concerns or questions. Once your treatment is complete, the physical therapist will send a final report to your provider detailing your status at the time of discharge from physical therapy.

WHAT TYPE OF FOLLOW UP IS OFFERED?

At FROGS Physical Therapy, our skilled staff emphasizes the importance of maintaining your treatment through a home exercise program. Your therapist will create a customized at-home care plan and provide detailed instructions, enabling you to continue the progress made during therapy and help prevent further injury.

We offer a step-down program for patients seeking additional supervision with their exercise routines.  The Graduate Fitness Program allows participants to attend sessions 2-3 days a week for a month, with the option to renew at the end of each month. For more information, feel free to call us.

We consider ourselves partners in your recovery, so even after your discharge, feel free to call us with any questions or needs you may have. We’re here to help and support you.

DO I ALWAYS NEED A PRESCRIPTION FOR PHYSICAL THERAPY?

No, you don’t always need a prescription for physical therapy in Arizona, as it’s a direct access state. if your insurance policy allows it, you can seek physical therapy care without a prescription. However, to continue with physical therapy, a documented plan of care is required to justify ongoing treatment.

Individuals also have the option to pay out-of-pocket for physical therapy services without involving their insurance company. If you have any questions about this process, feel free to talk with Amy for more information.